Billing term & conditions
At Craftzzle, we want to make sure that our customers understand our billing terms and conditions. Here's what you need to know.
- payment is due at the time of receiving the product. We accept card and PayPal payments.
- we reserve the right to change our price at any time, but we will not change the price of any order that has already been placed.
3.once your order has been placed, we will send you an email confirmation with your order details.
4.To prevent fraud, we may ask you to provide additional information or to verify your identity before processing your order.
- Please read carefully the description & measurement of the item(s) you are buying, to ensure they meet your needs.
- As monitors display colors differently, so the actual product(s) you received might not be exactly the same color as shown in your monitor.
- All products are quality checked before shipment, however, they might have tiny flaws. We ship only the ones that we consider as acceptable.
Wrong / Incomplete Address
Please double check the shipping address during the checkout process, we cannot be responsible if wrong / incomplete address is provided. Buyers need to bear the cost of lost parcel or extra shipping fee in this case.
Cancellation
All orders are processed as soon as they are placed and it incurs irreversible fees.
- If you cancel your order BEFORE it has been shipped, you will be assessed a 10% cancellation fee before credit is issued.
- No cancellation is allowed AFTER shipment.
Taxes & Customs Duties
We do not charge any fees on duty, taxes and customs. Buyers are responsible for the customs duties in their countries in case there is any.
Damaged Items
We are responsible for any broken / damaged item(s) during shipment. Please email us with your order number and the picture(s) of the damaged item(s) within 1 week of receipt.
Lost Package
If your parcel is shipped with tracking number and there is no tracking updates over one month, you can contact us and we will check it out for you.
Returned Package
If your package returned to us due to unclaimed, incorrect address, refused at delivery, etc, we will contact you to arrange the reship or cancel the order.
- Reship: Buyers will be responsible for all the shipping cost incurred.
- Cancel order: If you decide not to reship the parcel, buyers will be responsible for all the shipping cost incurred as well as 10% cancellation and 10% restocking fees.
*You are supposed to agree with all our terms and conditions when you place the order!