Refund Policy
Thank you for shopping at Craftzzle.
We want you to love your DIY miniature house kit. Please read our refund policy carefully:
1. Cancellation before shipment
You may cancel your order for free before it is shipped out. Send us an email at info@craftzzle.com to request cancellation.
2. Damaged or defective items
If your kit arrives broken, missing parts or defective, please share clear photos of the package and damaged items within 7 calendar days after delivery. We will send replacement parts free of charge or arrange a refund.
3. Return for change of mind
If you change your mind after receiving the item and wish to return it, the product must be unused, unassembled and in original packaging. You are responsible for the return shipping cost. A restocking fee may apply. Refunds will be processed after we receive and inspect the returned package.
4. Non‑refundable situations
• Assembled kits
• Orders marked as delivered more than 7 days ago
• Damage caused by improper assembly or human error
• Custom / OEM orders
5. Refund timeline
Once approved, refunds will be issued to your original payment method within 3–7 business days. It may take extra time for your bank to process the funds.
If you have any questions, contact us at info@craftzzle.com.